Refund policy
1. Returns
2. Refunds
3. Warranty
3.1 Pre-Owned Devices
All pre-owned devices purchased from Digi Merchant are covered by a six-month warranty, subject to this policy and the applicable provisions of the Consumer Protection Act 68 of 2008 (“CPA”).
Our warranty covers qualifying faults and defects that are not caused by accidental damage, misuse, liquid exposure, unauthorised repairs or other external causes.
Nothing in this policy limits any consumer rights that cannot legally be excluded under the CPA.
3.2 Warranty Assessment
All warranty claims are subject to a technical inspection and assessment.
When you return a device, our technicians will assess the reported fault and determine its likely cause. This may include diagnostic testing, visual inspection and, where reasonably necessary, internal inspection of the device.
Submitting a device for assessment does not automatically mean that the fault is a warranty claim.
Where a claim is found not to be covered, Digi Merchant will explain the reason for the assessment outcome and, where reasonably available, provide supporting technical evidence such as photographs or diagnostic findings.
3.3 Damage Not Covered by Warranty
Our warranty does not cover faults or damage caused by events occurring after the device was supplied, including:
- Accidental drops or impact
- Cracked, shattered or damaged screens
- Bending, twisting, crushing or excessive pressure
- Damage to charging ports, buttons, hinges or folding mechanisms.
- Liquid, moisture or corrosion damage
- Damage to internal components caused by impact or pressure
- Misuse, abuse or negligence
- Unauthorised repairs, opening or tampering
- Unauthorised modifications or incompatible components
Important: A device does not need to have a visible crack, dent or mark for internal impact or pressure damage to have occurred. Our assessment will consider the cause of the reported fault, not only the device’s external appearance.
3.4 Pre-Owned Condition and Cosmetic Wear
Pre-owned devices are sold according to the condition and grading stated in the product listing.
Normal wear and tear and cosmetic characteristics disclosed or reasonably apparent at the time of purchase are not warranty defects.
This includes scratches, scuffs, marks, casing wear, keyboard wear and other signs of normal use.
3.5 Batteries
Rechargeable batteries naturally lose capacity over time.
Normal battery degradation consistent with the age and condition of a pre-owned device is not, by itself, considered a warranty defect.
Where a product listing specifies a particular battery-health condition, that information will apply to the device as sold.
3.6 Screens and Screen Protectors
The warranty covers qualifying defects affecting the device’s display hardware.
It does not cover display damage caused by impact, pressure, bending, dropping, liquid or other external causes.
A screen protector is a separate accessory and is not part of the device’s display. Scratches, cracks, bubbles, lifting or deterioration of a screen protector do not, by themselves, indicate a fault with the underlying display.
3.7 Unauthorised Repairs or Modifications
A device that has been opened, repaired, modified or tampered with by an unauthorised person may not be covered where that repair, modification or tampering caused or contributed to the reported fault.
3.8 Software and User-Caused Issues
The warranty does not cover faults caused by unauthorised software modifications, jailbreaking, rooting, unsupported firmware changes, incompatible software or incorrect user configuration.
3.9 Customer Data
Customers are responsible for backing up their data before submitting a device for assessment or repair.
Where necessary for testing, customers may be required to remove account locks such as Apple ID, Find My, Google or Samsung accounts.
Digi Merchant is not responsible for loss of customer data, applications or personal information during the warranty assessment, repair or replacement process.
3.10 Warranty Claims
To submit a warranty claim, customers may be required to provide proof of purchase and make the device available to Digi Merchant for inspection.
Where a fault is determined to be covered by the applicable warranty, Digi Merchant will provide the remedy required by applicable law, which may include repair, replacement or refund, depending on the circumstances.
3.11 Statutory Rights
This warranty policy is subject to the Consumer Protection Act 68 of 2008 and other applicable South African law.
Nothing in this policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded.
4. Products damaged on delivery
4.1 Should a product be damaged or missing any parts or accessories at the time of delivery, please notify Digi Merchant on the day of such delivery via our WhatsApp or email.